Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are seeking for an energetic and results-oriented General Manager to lead the food and beverage team at the Enercare Centre at Exhibition Place in downtown Toronto. The ideal candidate will be a passionate leader with a proven track record in increasing revenues, maintaining standards, and nurturing a positive culture. The successful candidate should have a thorough understanding of retail and catering operations, a logistical mindset, a drive to boost sales, and a proven track record of executing large-scale events. This individual will oversee all managerial, full-time, and part-time positions and ensure full compliance with provincial laws, sanitation and food-related regulations, and alcohol service laws, in addition to managing day-to-day business operations 

This role will pay a salary of  CAD $130,000 to $150,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

• Ensure legal, efficient, professional and profitable operation of Enercare Centre 

• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements 

• Equipment purchases and leases with approval of the RVP 

• Enforce company issued policies and procedures 

• Oversee scheduling and labor allocation 

• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods and services 

• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability and commodity levels 

• Directs and assists managers in preparing and attaining future goals 

• Provides each manager with the proper direction  

• Inspects the operation on a regular basis to ensure that the established quality standards are maintained 

• Prepares required reports accurately and submits on time, follows up with managers to ensure their reporting is completed within assigned timelines 

• Gives the managers clear direction and provides the necessary assistance for them to perform their assigned duties 

• Evaluates each manager’s performance and makes recommendations for their improvement 

• Reviews and assists in the development of menus and marketing plans with the appropriate managers 

• Establishes and maintains personal relationships and regular meetings with our Client 

• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects Enercare Centre in a positive and professional manner 

• MA or MS; BA or BS with business-related major 

• Minimum 5 years management experience in high volume catering and retail environments. 

• Nationally recognized, advanced food service sanitation training course certification 

• Ability to communicate with employees, co-workers, volunteers, management staff, clients and guests in a clear, professional and courteous manner which fosters a positive enthusiastic and cooperative work environment 

• Entrepreneurial mindset with strong interpersonal and problem-solving abilities 

• Solid working knowledge of computer applications: Microsoft office, POS systems, payroll and scheduling systems 

• Ability to work well in a team-oriented, fast-paced, event-driven environment 

• Possess a thorough working knowledge of all existing Retail and Catering locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access 

• Possess a valid Food Handlers certificate and Smart Serve Certification 

• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, pertaining to Oakview Group and venue retail and catering services operations. 

• Ability to calculate basic and complex math functions 

• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality 

Equal Opportunity Employer 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.  We also believe that inclusivity drives innovation, strengthens our people and service, and raises our excellence.  Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and service and this is the reason we are committed to amplifying voices from all different backgrounds. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.