Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

• Lead Canada Life Place event staffing and security teams at all events, including managing a staff of more than 175+ employees.

• Manages the hiring, training, supervising and retaining of Event Staff; coordinate Staff training; work with employees to correct deficiencies. Implement discipline and termination procedures as required.

• Developing and updating Supervisor’s and Event Services Manuals as required.

• Design and implement effective guest services strategies to provide exceptional services to the facilities guests and patrons.

• Prepares and executes Event Services Plan for each event. Includes cost estimates and staffing levels as dictated by size of events and budgets provided.

• Schedule and supervise Event Supervisors, Event Staff and Event Security for each event.

• Liaise with touring security to prepare Event Security Plan for each event, executing Event Security Plan for each event including the scheduling and hiring of third party security, medical and Police Officers.

• Coordinating and communicating all relevant information for assigned events.

• Ensures all guest-facing areas are ‘event-ready’ for doors and public spaces are safe and orderly throughout the event.

• Actively monitor and supervise guest experiences and team member interactions within the Facility during events. Able to demonstrate flexibility and make adjustments as-needed.

• Preparing post event reports with relevant guest experiences, including documentation of all incidents and corrective action plans.

• Proactively provides excellent customer service to external and internal guests. Using resources to resolve issues as they arise.

• Respond to Guest incidents, requests and comments and provide appropriate and professional responses.

• Serves as the escalation point of contact for guest concerns.

• Oversee patrons requests as it aligns with the Accessibility for Ontarians with Disabilities Act, 2005.

• Participation in Company committees and initiatives. Take an active role in training all staff as it pertains to the Occupational Health and Safety Act.

• Continually improving Department’s performance and reputation

• Foster and maintain a collaborative relationship with tenant teams and long-standing partnerships.

• Perform other tasks as assigned by Events Department Manager or Director of Operations.

• Knowledge of supervisory principles with an emphasis on working with and training “casual” staff. Demonstrated knowledge of Event Services and Events is a bonus.

• Self-motivated, friendly, professional, responsible and dependable. Able to communicate effectively and work as a team player with all departments, outside contractors and employees.

• Possesses problem solving skills and an ability to work under pressure and in a fast-paced environment with promoters, the public and staff members.

• Must be able to work flexible and sometimes demanding schedules, including nights, weekends, and holidays.

• Ability to work independently with minimal supervision.

• Professional attitude and appearance

• Proficient in MS Office programs (Word/Excel/Outlook etc)

• Competent as defined by the Occupational Health and Safety Act (Ontario)

• Three years similar experience preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.