Oak View Group

Event Operations Manager| WFCU Centre

Job Locations CA-ON-Windsor
ID
2025-19808
Location : Name
WFCU Centre
Position Category
Operations
Job Type
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, and direction for the Oak View Group Event Services Staff and Operations Staff at the WFCU Center; including front and back of house services, technical services, information technology, conversions, and equipment inventory control. The Event Operations Manager insures an effective and cost-efficient program by efficiently scheduling and supervising personnel, and performs related day to day responsibilities as required.

 

Coordinates elements of event operations including hiring, training and scheduling Event Services Staff, Conversion Crew and Parking Staff. The Event Operations Manager will serve as facility liaison between preforming groups and the local IATSE Union.

 

This role will pay a yearly salary of $48,000 to $60,000 CAD.

 

For FT roles: Benefits: Health, Dental and Vision insurance, Pension matching, and paid time off (vacation days, sick days, and 11 holidays)

 

This position will remain open until April 11, 2025.

About the Venue

Oak View Group has an exciting opening for an Event Operations Manager at the WFCU Centre in Windsor, Ontario.  The facility boasts a 6,500-seat arena with luxury suites, club seating, and first-rate food and beverage. The arena bolsters entertainment in Windsor Essex County by hosting must-see sporting events, concerts, conventions, family shows, comedians, and more. The venue is home to the OHL Windsor Spitfires hockey club, as well as the SBL Windsor Express basketball team.

Responsibilities

  • Assists the General Manager in the overall event operations of the facility.  
  • Plan, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Coordinate, and review the work plan for event day operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Coordinate labor hours for part time staff and report labor allocations to GM and Director of Finance in a timely fashion.
  • Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct safety meetings with staff regularly.
  • Order supplies and materials for conversions within budget guidelines; receive and maintain supplies inventory.
  • Prepare event maps and drawings as needed
  • Develop and maintain an accurate record keeping system; including inventory logs and payroll for part time event services and operations staff.
  • Additional duties as assigned.

Qualifications

  • Minimum of 3-5 years’ experience in an event or operations position in arena, convention center or public assembly facility with knowledge of set up and event coordination, including progressive supervisory responsibility.
  • Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
  • Experience and working knowledge of arena events and facility changeovers preferred
  • Knowledge of supervisory principles, with emphasis in working with & training a “casual” staff
  • Proficient computer skills and experience with Microsoft Office products
  • Familiarity with AutoDesk AutoCad program or ability to learn
  • Familiarity with OSHA requirements/WSIB
  • Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
  • Self-motivated with excellent organizational skills
  • Experience working with hand tools and small power tools an asset
  • Must be able to stand, bend, crouch, reach, navigate stairs and repetitively lift up to 50lbs, unaided.
  • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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