Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director's primary purpose is to assure all  Beverage operations and Member services are coordinated to exceed Member expectations, while achieving the venue's revenue and profit objectives. The benchmarks for a successful Beverage Director are: growth in Member usage  and beverage revenues; the maintenance of all quality standards for service, production, cleanliness, and safety; employee relations and staff development; all measured by growth in Net Revenues from Operations. Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the beverage program adheres to the standards that have been set forth.

Reports Directly To: General Manager. 

This role pays a yearly salary of $70,000 CAD to $85,000 CAD.

Benefits for FT roles: Health, Dental and Vision insurance, Pension matching, and paid time off (vacation days, sick days, and 11 holidays)

This position will remain open until May 2, 2025.

•  Develop aggressive  Beverage sales, marketing and net revenue plans and direct successful implementation, following established OVG budgeting and revenue guidelines.
• Identify opportunities for Member events and beverage services that satisfy on-going Guest needs and implement to achieve revenue objectives.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
•  Recruit, select and develop a qualified staff of Service Excellence Employees to understand the relationships between value, Guest service and satisfaction
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed.
• Create an excellent work environment, centered upon teamwork and mutual respect.

• Implement and effectively execute specific training programs timely and consistently to ensure quality service and product.
• Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. 
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.

• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
•  Where applicable, oversee side work duties assigned to Beverage staff and general housekeeping for all F&B outlets.
• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.

About you:
• 5+ years in Club management or related field in Food & Beverage Industry.
• Bachelor's Degree preferred.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
• Responsible for up to million to multi-million-dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
• Deals with highly confidential material (i.e. Member/Employee Data).
• Service STAR Training, Alcohol Management.
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
• Professional indoor office/Club environment.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.