Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

• Operational Management

  • Staff scheduling for all events and payroll monitoring.
  • Oversee all concessions operations before, during, and after events, ensuring efficiency and adherence to company standards.
  • Maintain inventory control, including ordering products, tracking stock levels, and reducing waste.
  • Monitor and troubleshoot POS systems, ensuring smooth transaction processing.
  • Set up concession outlets prior to doors opening, ensuring that:
    • Opening inventory is verified.
    • Duties are assigned to staff.
    • Equipment is operational and sanitation standards are met.
    • Food production aligns with projected guest attendance.

  
  Financial and Compliance Oversight

  • Ensure payment controls, cash handling procedures, and reconciliation practices are consistently followed.
  • Oversee product and monetary tracking, ensuring all shortages are identified and documented.
  • Ensure daily sales are reconciled accurately and reported correctly to the General Manager.
  • Ensure compliance with alcohol service policies, food safety regulations, and sanitation standards.
  • Promptly report any compliance, safety, or alcohol-related incidents to the General Manager.
  • Ensure optimal staffing levels and accurate labor tracking to maximize financial efficiency.

  Staff Leadership & Development

  • Actively recruit, train, mentor, and supervise all concessions employees and volunteers.
  • Lead employee performance management, including coaching, counseling, and corrective actions as needed.
  • Ensure event staff and volunteers are informed of workplace expectations and trained in company procedures.
  • Foster a positive, collaborative, and customer-focused work environment.

  Event Execution & Customer Experience

  • Provide high-level event oversight, ensuring smooth, efficient, and profitable execution.
  • Resolve guest complaints and operational challenges promptly and professionally.
  • Assist with Premium Services operations and event needs as required.
  • Conduct post-event evaluations, including financial reporting, data compilation, and operational analysis.

• 3-5 years’ experience in Concessions Management, Food & Beverage Management, or a similar role.
• Strong working knowledge of Microsoft Office, POS systems, and timekeeping software.
• Experience training and managing employees in a high-volume venue or facility.
• Strong knowledge of inventory management, ordering processes, and financial reconciliation.
• Ability to analyze sales data and make sound business decisions.
• Excellent communication skills with employees, management, and guests.
• Ability to think quickly and make effective decisions in a fast-paced, event-driven environment.
• In-depth knowledge of sanitation requirements, food preparation guidelines, and alcohol service policies.
• Strong math skills, including cash reconciliation and sales tracking.
• Serving It Right certification (mandatory).
• FoodSafe Level 1 (preferred).
• Eligible to work in Canada

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.