Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Ticket Operations Premium Manager is responsible for help overseeing and enhancing the ticketing operation, from back-end processes to customer interaction. This role entails optimizing inventory management, managing communications, and implementing innovative solutions to support revenue growth. The Ticket Operations Premium Manager will work collaboratively with various internal and external stakeholders to ensure a seamless ticketing experience, drive promotional efforts, and maximize ticket sales. This comprehensive overview of the Ticket Operations Premium Manager position includes critical responsibilities, qualifications, and working conditions necessary for potential candidates. 

This role pays an annual salary of $75,000-$85,000 CAD. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 20, 2025.

The Hamilton Arena will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.

The new arena is set to offer a multitude of amenities and features that will enhance the overall experience for everyone involved. With luxurious suites, premium locations, and premium hospitality, attendees can expect nothing but the best. The addition of outdoor spaces and an art gallery will provide an added layer of entertainment and culture, while the bars will allow guests to unwind and socialize with friends both before and after the event. What's more, the arena's unique views of the city and unique spaces are sure to create a memorable experience for all who visit.

The new arena will be a game-changer for performers and concertgoers alike. With a state-of-the-art technology and modern amenities, the venue will provide a truly immersive experience for all who attend. One of the most exciting features of the arena is the upgraded acoustics system, which promises to enhance the sound quality of every performance. Additionally, artist will be able to enjoy luxurious lounges and dressing rooms.

• Provide essential support for back-end operations, ensuring efficient ticket inventory management and a seamless customer purchase flow.
• Manage ticket sales processes, including internal sales and complimentary tickets, ensuring timely fulfillment and resolution of inquiries.
• Oversee the development and execution of strategic plans related to inventory allocation, pricing structures, and financial settlements across events.
• Set up products and manage ticket manifest in the primary ticket platform to ensure accurate inventory control.
• Collaborate with marketing to create and implement promotional campaigns aimed at driving awareness and attendance.
• Assist in the planning and execution of events, including manifest creation, pricing strategies, and operational testing.
• Assist in the creation and distribution of daily, weekly, and monthly ticketing reports.
• Optimize ticketing databases and CRM solutions to enhance reporting, sales efficiency, and operational effectiveness.
• Monitor and analyze ticket sales performance, identifying opportunities for continual business improvement.
• Work closely with internal teams, including finance, legal, and analytics, to align ticketing operations with broader organizational goals.
• Build strong relationships with event promoters, ticket providers, and other stakeholders to align on event needs, pricing, and inventory management.
• Uncover and propose new ticketing platforms that enhance customer experience and operational efficiency.
• Lead efforts to ensure a flawless execution of the ticketing process on event days, handling any real-time issues that arise.
• Help oversee scanner programming and operations, ensuring a smooth entry process for attendees.
• Coordinate with venue operations and security teams on crowd control and ticketing-related issues during events.
• Act as one of the departments point of contact for administration of the venue’s ticketing system, ensuring its functionality on both dark and event days.
• Monitor the daily operations of the ticketing system, ensuring it aligns with necessary compliance and restriction standards.
• Availability to work on event days, including evenings and weekends as required.
• Fast-paced environment requiring quick problem-solving and a proactive approach to operational challenges.

• Minimum 3-5 years experience with proven experience in ticket operations management or a related field within the entertainment or sports industry.
• Strong analytical skills with the ability to optimize processes and report on sales performance.
• Excellent communication and interpersonal skills, with a focus on relationship building.
• Familiarity with Ticketmaster platforms such as Archtics, Account Manager Tools, Host, TM1, and CRM solutions.
• Highly organized with a strategic mindset, capable of managing multiple priorities and projects simultaneously.
• Ability to lead teams and coordinate effectively with various departments and external partners.
• Capable of lifting 15 lbs as needed for the task at hand.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.