Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $85,000-$120,000 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 18, 2025.

The South Okanagan Events Centre is a multi-building complex that includes a Convention Centre, a Memorial Arena, the Okanagan Hockey School, and the South Okanagan Events Centre, all located in Penticton, BC.

• Oversees overall daily operation and maintenance of the facility and all systems. 
• This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard sytems, pest control, custodial services, etc.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Oversees the operation of event set-up and tear-down, i.e. ice floor, basketball floor, stage risers, chairs, signs, banquet functions, etc.
• Acts as liaison with City and Province for numerous facility related functions (City Bylaw, Parking, Licenses, permits, inspections, warranties, etc).
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for Health & Safety compliance.
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc).
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Direct and monitor the work of contractors, engineers and architects on building projects.
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, Provincial and Municipal regulations.
• Manage the facility's use of he Micromain program ensuring staff are compliant with departmental standards and completion of reporting requirements.
• Maintain cost records of work performed and prepare cost estimates as requested.
• Responsible for installation and maintenance of ice surfaces 
• Communicate clearly and concisely in the English language, both orally and in writing.
• Work effectively in a service oriented environment that is subject to frequently changing priorities to meet urgent deadlines.
• Able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.
• All other duties as assigned by the General Manager.

• B.S. or B.A. degree from an accredited college/university.
• 5 years’ experience in facility operations management.
• Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of Worksafe requirements, BC Safety Authority and CSA standards and regulations as related to facilities.
• Basic Knowledge of boilers, chillers, refrigeration and ice making.
• Basic Knowledge of Fire Alarm / Fire Protection systems / Public Safety regulations.
• Possession of, or ability to obtain a 5th Class Refrigeration Certificate or a Refrigeration Operator Certificate.
• Knowledge of Event production and theatre technology.
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook as well as AutoCAD.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Working knowledge of equipment safety, facility maintenance and housekeeping.
• Excellent customer service skills.
• Familarity with terminology used in the entertaiment and convention settings is an asset.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.