Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Manager reports to the Director of Operations and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Hamilton Arena, Concert Hall, and The Studio. The manager will also oversee technical services, conversion and equipment inventory control. Insures an effective and cost-efficient program by controlling the Operations budget and performs related day to day responsibilities as required.

Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, grounds, sound, lighting, a/v equipment, tele-communications systems, security, and smoke/fire system. The Operations Manager will serve as the facility safety representative to maintain a safe and secure facility for the public and employees.

This role pays an annual salary of $60,000-$80,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 26, 2025.

The Hamilton Arena will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.

• Assists the operations leaders in the overall daily operation and maintenance of the facilities.  
• Manages the Building Supervisors and the Building Attendants.
• Plan, direct, coordinate, and review the work plan for all event changeovers
• Coordinate and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Coordinate labor hours for operations staff and facilitate payroll entries before bi-weekly deadline.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and borrowing of equipment. Report any issues to Senior Operations Leaders immediately.
• Ensure staff are working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Develop and maintain an accurate record keeping system, including equipment maintenance and inventory logs.
• Experience and working knowledge of tractors, skid steers, arena grooming equipment, grounds keeping equipment, electrical, refrigeration, and plumbing.
• Perform other duties and responsibilities as required.

• 3-5+ years of experience in an operations position in arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
• 2+ years of experience in a Supervisory Role of a department and staff.
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
• Knowledge of boilers, chillers, refrigeration and ice making in an asset.
• Strong interpersonal skills required, including excellent verbal and written communication skills in the English language.
• Self-motivated with excellent organizational skills.
• Strong verbal and written communication skills in the English language.
• Must be able to work a flexible schedule including early mornings, evenings, weekends, holidays and extended number of consecutive days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.