Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Canada Life Place, which opened in October 2002, features a seating capacity of 9,090 for hockey and ice events and accommodates over 10,000 guests for concerts, family shows, and other major events. As a prominent landmark and hub of civic pride, it plays a vital role in fostering community engagement, cultural vibrancy, and public accessibility. Renowned for its industry-leading standards and commitment to excellence, Canada Life Place is a premier destination for fans, artists, and athletes alike. 

• Manage every aspect of their assigned events from the advance planning stages through to the end of the event.
• Serves as primary on-site contact and facility representative for all assigned events.
• Advance each show/event with appropriate show/promoter representative in a timely fashion.
• Lead site visits and meetings with clients for all assigned events.
• Anticipate problems and develop appropriate solutions.
• Communicate all event information to the appropriate Departments and staff.
• Distributes accurate event seating information with the Box Office Manager and Operations Manager and ensures that event set-ups are accurate.
• Communicates in a timely manner with each Department Head regarding specific needs and information for each event.
• Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner.
• Prepares post event report for all events coordinated.
• Assist with the completion of pre- and post-show event financial estimates.
• Review and evaluate required event staffing levels with the Event Services Manager.
• Communicates with vendors and contractors for set-up requirements and required labour.
• Foster and maintain a collaborative relationship with tenant teams and long-standing partnerships.
• Prepare event estimates as assigned by General Manager or designate.
• Executes other tasks as assigned by Events Department Manager or Director of Operations.
• Proactively provides excellent customer service to external and internal guests. Using resources to resolve issues as they arise.
• Participation in Company committees and initiatives.
• Continually improving Department’s performance and reputation.

• 3+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Post-Secondary education from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Possesses problem solving skills and an ability to work under pressure and in a high stress and fast-paced environment while prioritizing multiple projects at once.
• Strong computer skills in Microsoft Office applications, and other business-use programs or software.
• Knowledge of various practices and techniques including, but not limited to, crowd management and control, customer service practices and fire and public safety regulations.
• Ability to identify the needs of users of the facility.
• Ability to maintain an excellent public image for the facility.
• Experience with budget preparation and control.
• Experience with AutoCAD is preferred but not required.
• Ability to walk and stand for an extended period of time.
• Able to work a flexible and sometimes demanding schedule; including long shifts, late nights, early mornings, weekends, and holidays as required.

ACCOUNTABILITIES:

• Supervise operations as pertaining to event set-ups, and safety within the building. 
• Competent as defined by the Occupational Health and Safety Act.   
• Maintain a high standard of excellence in regard to public perception, customer relations, and employee commitment. 
• Make sure that the building is safe and ready at all times, for whatever the building is needed for.

INTELLECTUAL/SOCIAL DEMANDS:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; this requires directing others either verbally or in writing to complete tasks in the prescribed time frame. This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients and co-workers.

PHYSICAL DEMANDS:

While performing the essential functions of the job, constantly moves about the facility and event site before, during and after events to service clients and supervise staff; may be required to lift or move items up 50lbs; constantly communicates via telephone, email and in-person with others to exchange accurate information.

WORK ENVIROMENT:

The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.