Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Assistant Ticketing Manager position will assist in the comprehensive management of all ticketing operations. Responsibilities include building, managing and settling a wide variety of events. Working with Premium Seating to fulfill ticket commitments and orders, daily receipts and staff scheduling. Product specialization will include Host, Archtics, Entry, Account Manager and TM1. The Assistant Manager, Box Office must be able to confidently interact with promoters, tenants and other departments within the organization. This role is supported by and works closely with the entire ticket operations team. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed.

This role pays an annual salary of $60,000-$70,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 7, 2025.

OVG is excited to launch the newly reimagined TD Coliseum, a modern venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum, FirstOntario Concert Hall and The Studio play key roles in the region’s cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments.

• Build, manage and settle a wide variety of ticketed events using Ticketmaster, Archtics and Universe.
• Communicate with promoters, tenants, and full time staff members to ensure information is correct and events are successfully built and completed.
• Manage events throughout the life cycle including inventory, holds, special offers and programs. 
• Responsible for day of show Box Office support for venue, promoter and customers, with night of show settlement and reporting as required.
• Work with premium seating to process and fulfill contractual ticket commitments and ticket orders in a timely and accurate manner.
• Responsible for balancing daily box office revenue and preparation of daily sales reports.
• Prepare bank deposits according to the Finance Department’s requirements.
• Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques.
• Schedule and supervise all part time staff for the ticket office, when required.
• Provide full service ticketing for local tenants (including account management and all other ticketing requirements for the tenants).
• Assist with preparation of all required Box Office reports to management and other departments during the event life cycle.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Process internal and promoter ticket requests.
• Update and troubleshoot the computerized ticketing system and software across all box offices.
• Manage all aspects of ticket scanners including setup, programming and maintenance. Send related attendance reports as needed.
• Any other duties and responsibilities as assigned.

• 3+ years of experience with the Ticketmaster suite of products including Archtics, TM Inventory Control, and Mobile Technology
• Must be able to work independently, as well as train, manage, and motivate others.
• Candidate must be able to successfully handle multiple priorities in occasional high stress situations.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Candidate must also have the ability to work with the public and possess conflict resolution skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently
• Must be adaptable with the ability to work under pressure to meet deadlines. 
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• A high degree of personal integrity and consistently put the interests of the organization first.
• Must be a fierce communicator and cross-organizational collaborator. 

Preferred Experience & Qualifications:

• Experience with large-scale events in a arena or concert setting of a similar size (18,000 seats) is highly desirable

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.