Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The General Manager for Hospitality is responsible for the efficient, professional and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every managerial, full-time and part-time position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.

This role pays an annual salary of $115,000-$130,000 CAD and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until June 19, 2026.

Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary,  Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wider range of events, including tournaments, concerts, festivals, and world-famous markets.

• Ensure legal, efficient, professional and profitable operation of the assigned venue. 
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. 
• Final decision-maker on equipment purchases and leases. 
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. 
• Author, review and amend policies & procedures, as required. 
• Author and amend contracts; authorize terms. 
• Oversee scheduling and labor allocation. 
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. 
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. 
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. 
• Directs and assists managers in preparing and attaining future goals. 
• Provides each manager with the proper direction and follows up on all assignments. 
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained. 
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines. 
• Develops an effective management team. 
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work. 
• Evaluates each manager’s performance and makes recommendations for their improvement. 
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads. 
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. 

• MA or MS; BA or BS with business-related major.
• Minimum 5-7 years management experience in food-related or concessions industry. 
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. 
• Ability to make sound business/operations decisions quickly and under pressure. 
• Strong working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. 
• Ability to work well in a team-oriented, fast-paced, event-driven environment. 
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. 
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by provincial or local government. 
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations. 
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). 
• Ability to handle cash accurately and responsibly. 
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. 
• Ability to work independently with little direction. 
• Ability to work in an indoor/outdoor environment. 
• Accounting minor or credits preferred. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.