Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Manager, Retail & Merchandising leads all merchandise operations for professional AHL at TD Coliseum while overseeing third-party merchandise execution for concerts and live events. This role is responsible for owning the full end-to-end sports merchandise business, from product sourcing and assortment planning to in-venue retail, ecommerce, and revenue performance. For live entertainment, this role acts as the primary liaison with an external merchandise partner, advancing concerts and events to ensure seamless execution and a strong fan experience. This is a hands-on, high-impact role ideal for someone who loves sports, understands the business of merchandise, and thrives in fast-paced, event-driven environments.

This role pays an annual salary of $55,000-$72,000 CAD.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until July 3, 2026.

TD Coliseum, a modern venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum, FirstOntario Concert Hall and The Studio play key roles in the region’s cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments.

• Own the full merchandise strategy for professional AHL, including product sourcing, assortment planning, pricing, and inventory management.
• Develop and manage seasonal merchandise plans aligned with team brand, fan demand, and sales targets.
• Identify opportunities for new product categories, limited drops, and special collections.
• Ensure merchandise aligns with league guidelines and brand standards.
• Oversee all in-venue retail operations for AHL, including game-day execution and retail presentation.
• Manage ecommerce merchandise platforms, including product setup, inventory coordination, and fulfillment oversight.
• Monitor inventory levels and sales performance to maximize revenue and reduce risk.
• Ensure retail spaces are visually compelling, on-brand, and optimized for fan traffic.
• Act as the primary point of contact for third-party merchandise vendors for concerts and live events.
• Advance events with vendors to ensure operational readiness and smooth execution.
• Coordinate with internal teams to support event-day retail logistics.
• Monitor performance and fan experience, providing feedback and insights to partners.
• Own merchandise sales targets for sports and support revenue optimization across retail channels.
• Track and analyze sales data to inform forecasting, inventory decisions, and future planning.
• Manage budgets related to merchandise operations and retail expenses.
• Support reporting on merchandise performance for leadership.
• Work closely with Marketing, Brand, Creative, Operations, and Finance teams.
• Support promotional campaigns tied to merchandise and fan engagement.
• Collaborate on storytelling and brand integration through merchandise.

• Post-secondary education in Business, Marketing, Merchandising, or a related field, or equivalent professional experience.
• 3–5 years of experience in merchandise, retail, or consumer product roles.
• Experience owning merchandise programs in sports or team-based environments strongly preferred.
• Experience working with third-party vendors and partners.
• Strong understanding of retail operations, merchandising, and inventory management.
• Proven ability to drive revenue through product strategy and execution.
• Comfortable owning a business function independently (with support from marketing strategy team).
• Highly organized with strong attention to detail.
• Confident communicator and collaborator across internal teams and external partners.
• Passion for sports, live events, and fan culture.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.